Terms & conditions

Welcome to neocphcrafts.dk

By trading on this website, you automatically accept the conditions below. We therefore recommend that you read the conditions thoroughly before shopping at neocphcrafts.dk

When purchasing goods on neocphcrafts.dk, you must fill in your personal information such as name, address and payment information.

When the payment has been approved and the item has been registered in our warehouse, you will receive an order confirmation from us. Only when you have received this confirmation has a purchase agreement been entered into. When the item is sent to you, you will receive a delivery confirmation that the product has been sent, which will include a tracking number.

If you have further questions, please contact customer service at neocph.medie@gmail.com

Reservations are made for out-of-stock items. As many of our products are unique or produced in small quantities, the item may be sold out even if it is available on the webshop. Should this be the case, we will contact you as soon as possible.

If you order before 15 on weekdays, we usually ship your item the same day. Normal delivery time by DAO or Post Danmark is usually 1-2 working days. If the delivery will take longer for any reason, you will be contacted by e-mail or telephone.

neocphcrafts.dk delivers with DAO or Post Danmark, which is subject to a shipping fee of 47.00 – 150.- depending on the item. To cover shipping costs.

For purchases over DKK 1,500, delivery is free in Denmark

You can also choose to collect from our store in Copenhagen at Nordre Frihavnsgade 14, free of charge.

*free shipping applies to parcel boxes in Denmark and does not include shipping of furniture and larger installations.

neocphcrafts.dk generally does not ship products abroad. Contact neocph.medie@gmail.com before ordering if you are interested in shipping abroad, and we will see if it can be done.

If you order from an EU country, Danish VAT is paid, but no customs duty according to the rules on the free movement of goods. If, on the other hand, you order from a country outside the EU, local taxes and duties may be imposed, for which we cannot be held responsible, but in return Danish VAT is deducted. If this is the case, you will be contacted by the shipping company. Please be aware that this may delay the shipment quite a bit, as the goods are held back in customs. From there it is your responsibility to contact the shipping company and pay the additional costs incurred.

We send all items as parcel post, this makes it possible to track the package should problems arise. The goods are insured during shipment and upon receipt please check the contents of the package. If the package and/or contents are damaged when you receive it, you must report it to the chosen provider immediately, or no later than 2 days after receipt, and return the item to us. neocphcrafts.dk is not responsible for goods that are damaged during transport. We always pack the goods securely, so that the risk of shipping damage is minimised.

In the event of sold-out items, we will contact you by phone or email and agree whether you wish to wait for the item to be in stock again. However, should there be delays with DAO, Post Danmark or another provider, neocphcrafts.dk cannot be held responsible. Please note that deliveries to Bornholm and other small islands can take up to 5 days in certain cases.

Guidelines for delivery times: Denmark: 1-3 working days. The Nordic region: approx. 1-6 working days. Europe: approx. 2-5 working days.

If your package doesn’t arrive or you get impatient, contact us at customer service at neocph.medie@gmail.com Remember to find your order number. We will then find a tracking number on your package.

You can cancel your order at any time if your items have not already been shipped. To cancel your order send an email to neocph.medie@gmail.com with your name and order number. If the goods have been dispatched, please follow the return instructions as described below.

At neocphcrafts.dk, you have a 14-day full right of return if you regret your purchase or are not satisfied with the item, as long as the item is returned in unused condition, without signs of wear. The responsibility for return packages lies with the sender and we therefore recommend sending return goods as insured packages.

Please send the item to:

NEOCPH Crafts & Design
Nordre Frihavnsgade 14
2100 Purchase name Ø

Remember to enclose the order no. and name in the package.

Once the item has been received and approved, we will return the purchase amount to your account. Please note that we deduct shipping costs when crediting. We only refund to the credit card with which the goods were purchased. This is to avoid illegal use of stolen credit cards.

Items purchased in our store in Copenhagen can be returned for up to 14 days for the other item or a credit card, the money is not returned.

If you have received a gift that was bought on neocphcrafts.dk or